Privacy Policy – The Palms Hotel Ltd
At The Palms Hotel Ltd (“we”, “us”, “our”), we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our hotel, make bookings, attend events, or contact us through our website.
1. Who We Are
The data controller responsible for your personal information is:
The Palms Hotel Ltd
1–3 The Parade, Southend Arterial Road, Hornchurch, RM11, United Kingdom
Email: info@palmshotellondon.co.uk
Phone: 020 8089 4444
Data Protection Contact: Data Protection Officer
2. Personal Data We Collect
We only collect the personal information necessary to run our hotel and respond to enquiries. This includes:
- Full name
- Email address and phone number
- Address (if required for booking)
- Booking and reservation details
- Special requests regarding your stay or event
- Payment information (processed securely by our payment system)
- Any messages you submit through our website contact form
- Your marketing subscription preference (only if you opt in)
We do not use website cookies for tracking, advertising, or analytics.
3. How We Use Your Personal Information
We use your information to provide hotel services and respond to your requests. This includes:
- Managing room bookings and event reservations
- Responding to enquiries and customer service requests
- Processing payments securely
- Providing important information about your stay or event
- Sending marketing emails only if you have subscribed voluntarily
- Maintaining business records for legal and financial purposes
4. Our Legal Grounds for Processing
We process your data under the following lawful bases:
- Contract: To provide hotel accommodation or event services you request.
- Legitimate Interest: To operate our business and respond to enquiries.
- Legal Obligation: To comply with financial and tax regulations.
- Consent: When you voluntarily subscribe to receive marketing emails.
5. Data Sharing
We do not sell or share your personal data with third-party marketing companies. Your information is only shared when necessary to:
- Process payments securely
- Meet legal obligations (e.g., accounting or regulatory authorities)
- Support essential hotel operations (e.g., booking and reservation systems)
6. Storing and Protecting Your Data
We store your information securely and take appropriate technical measures to prevent loss, misuse, or unauthorised access.
Although we do not collect cookies or analytics data, information sent via our website forms is transmitted securely.
7. How Long We Keep Your Data
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy. Typical retention periods:
- Booking and transaction records: up to 6 years (legal requirement)
- General enquiries: up to 12 months
- Marketing subscription data: until you unsubscribe
8. Your Rights Under UK GDPR
You have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data (unless we must keep it for legal reasons)
- Object to certain types of processing
- Withdraw consent for marketing at any time
- Request transfer of your data to another provider
To exercise any of your rights, contact us at:
info@palmshotellondon.co.uk.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page. Please check back regularly for updates.
10. Contact Us
If you have any questions or concerns about how we handle your personal data, please contact our Data Protection Officer at:
Email: info@palmshotellondon.co.uk
Phone: 020 8089 4444